Privacy policy.

Effective Date: 12 July 2025

At KNX Sun Australia ("we", "us", or "our"), accessible at https://knxsun.com.au, we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and purchase merchandise.

1. Information We Collect

We collect personal information that is necessary for us to provide you with our products and services. This may include:

  • Personal identification details: Full name, email address, phone number, billing/shipping address

  • Payment details: Credit/debit card or payment gateway information (handled securely via third-party processors)

  • Order history and customer service communications

  • Website usage data: IP address, browser type, pages visited, and interaction data via cookies and analytics tools

2. How We Collect Information

We may collect your personal information in the following ways:

  • When you place an order on our website

  • When you subscribe to our newsletter or promotions

  • When you contact us via email, phone, or web forms

  • Automatically via cookies and tracking technologies when you browse our website

3. How We Use Your Information

Your information may be used to:

  • Fulfill orders and process payments

  • Provide order updates and customer support

  • Improve our website, products, and services

  • Send marketing communications (only with your consent)

  • Comply with legal obligations

4. Disclosure of Personal Information

We do not sell your personal information. We may share it with trusted third parties where necessary to operate our business, such as:

  • Payment gateways (e.g. Stripe, PayPal)

  • Shipping and delivery partners (e.g. Australia Post, courier services)

  • Website hosting and analytics providers (e.g. Shopify, Google Analytics)

  • Legal or regulatory authorities when required by law

All third parties are required to protect your personal information and use it only for the services we request.

5. Cookies and Analytics

We use cookies and tracking technologies to enhance your user experience, analyze traffic, and improve functionality. You can control cookie preferences through your browser settings.

6. Data Security

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorized access, or disclosure. This includes SSL encryption, secure payment systems, and access control measures.

7. Access and Correction

You have the right to access and correct your personal information held by us. To do so, please contact us using the details below.

8. Your Rights and Choices

  • You may opt out of receiving marketing communications at any time by clicking the unsubscribe link or contacting us.

  • You may request deletion or restriction of your personal information, subject to legal and contractual obligations.

9. International Transfers

If we transfer personal information outside Australia, we will ensure it is protected with appropriate safeguards in compliance with Australian privacy law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

KNX Sun Australia
Email: merch@knxsun.com.au
Website: https://knxsun.com.au